ft101e Privacy Policy
How your personal information is collected, what it is used for, and how it is kept secure — ft101e's complete privacy policy is detailed here.
1 Introduction and Scope
ft101e ("we", "our", "platform") provides a reliable online casino and betting service for users in Bangladesh. We place the highest priority on your privacy and are firmly committed to protecting your personal information.
This privacy policy applies to ft101e's website (ft101e.cam), mobile platform, and all associated services. By using any ft101e service, you are considered to have agreed to the terms of this privacy policy.
2 Information Collection
We collect your information in various ways. The types of information and the methods of collection are detailed below.
2.1 Information You Provide Directly
When you create an account, log in, or use services on ft101e, you voluntarily provide the following information:
- Full name and date of birth
- Email address and mobile number
- Payment method details (bKash, Nagad, Rocket, Upay account numbers)
- National ID card or passport information for identity verification
- User preferences and settings
2.2 Automatically Collected Information
When you use the ft101e platform, certain technical information is collected automatically:
- IP address and device identification information
- Browser type and operating system
- Time of access to the platform and session duration
- Pages visited and links clicked
- Gaming activity, betting, and transaction history
2.3 Identity Verification Information (KYC)
To ensure responsible gaming and prevent money laundering, we may verify your identity. This process may require a digital copy of a government-issued ID.
3 Purpose of Using Information
ft101e uses your information only for specific and legitimate purposes. The reasons we use your information are detailed below:
- Account management: To create, maintain, and secure your account.
- Transaction processing: To complete all financial transactions including deposits and withdrawals.
- Service improvement: To personalize and improve your gaming experience.
- Customer support: To resolve your complaints and questions promptly.
- Security and fraud prevention: To detect unauthorized access and suspicious activity.
- Legal compliance: To comply with applicable laws and regulations and meet regulatory requirements.
- Marketing communications: To send promotional offers and updates with your consent.
- Responsible gaming: To identify the risk of excessive gambling and take necessary action.
4 Cookies and Tracking Technologies
We use cookies and similar technologies to improve the functionality of the ft101e platform and make your browsing experience easier.
4.1 Types of Cookies
- Essential cookies: Required for the basic operation of the platform. Without these, the website does not function properly.
- Functional cookies: To remember your preferences and settings, such as language selection.
- Analytical cookies: To analyze website usage patterns and help improve the quality of services.
- Security cookies: To help prevent fraud and cyber attacks.
4.2 Cookie Controls
You can control or delete cookies through your browser settings. Please note that disabling essential cookies may prevent some features of the ft101e platform from working properly.
5 Sharing Information with Third Parties
ft101e does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the limited circumstances listed below:
- Payment processors: Information required to complete transactions through bKash, Nagad, Rocket, and Upay is shared with these providers.
- Game software providers: Providers such as Pragmatic Play, JILI, PG Soft, and Spribe receive limited technical information to operate their games.
- Third-party verification services: Specialized providers for identity verification and fraud prevention.
- Legal requirements: In response to a valid court order or government directive.
- Business transfers: In the event of a company merger or acquisition, though this privacy policy will remain in force in such circumstances.
We maintain confidentiality agreements with all third parties and ensure they use your information only for the specified purpose.
6 Data Retention and Security
ft101e uses industry-leading security technology to protect your information.
6.1 Technical Security
- SSL/TLS encryption — all data transfers are secured
- Industry-standard firewall and intrusion detection systems
- Regular security audits and vulnerability testing
- Two-Factor Authentication support
- Encrypted storage of sensitive information
6.2 Data Retention Period
We retain your information only for as long as necessary. As a general rule:
- Active account data: until the account is closed
- Transaction records: for a specified period as required by law
- Customer support communications: for a reasonable period after the issue is resolved
After an account is closed, we will take steps to delete your information unless required by legal obligations or dispute resolution needs.
7 Your Rights
You have a number of important rights regarding your personal information. ft101e fully respects these rights.
- Right to know: You have the right to know what information we are collecting and processing about you.
- Right of access: The right to request a copy of the information we hold about you.
- Right to correction: The right to request correction of any errors in your information.
- Right to deletion: The right to request deletion of your information in certain circumstances.
- Right to restrict processing: The right to request that processing of your information be limited in certain cases.
- Right to opt out of marketing communications: The right to opt out of promotional communications at any time.
- Right to lodge a complaint: The right to raise concerns about our use of your information directly with us.
8 Protection of Minors
ft101e strictly provides services only to those aged 21 or above. We do not knowingly collect any information from minors.
If we become aware that a minor is using our platform, we will immediately close that account and permanently delete all collected information. If you believe a minor is using ft101e, please notify us immediately.
We encourage parents to properly monitor their children's internet use and to use parental control software where necessary.
9 Payment Information Security
Our platform supports deposits and withdrawals through bKash, Nagad, Rocket, and Upay. We take special care regarding the security of your financial information.
9.1 Payment Security Measures
- Payment information is always transmitted and stored in encrypted form
- We never store full card numbers or PIN numbers
- Suspicious transactions are automatically detected and blocked
- Every withdrawal request is confirmed through identity verification
9.2 Minimum Deposit and Withdrawal Amounts
The minimum deposit amount at ft101e is ৳200 and the minimum withdrawal amount is ৳1,000. Withdrawals are generally completed within 30 minutes to 3 hours.
10 Policy Changes
ft101e reserves the right to update this privacy policy as needed. For any significant changes, we will take the following steps:
- A notice will be sent to the registered email at least 14 days before the change
- The change will be clearly announced on the website
- The "Last Updated" date at the top of this page will be revised
If you continue to use ft101e's services after the updated policy takes effect, it will be assumed that you have accepted the new policy. However, if you have any objection to the policy change, please contact us before closing your account.
11 Contact
If you have any questions, concerns, or requests about this privacy policy, please contact us through any of the following:
- Live chat: Direct support in Bengali available 24 hours a day, 7 days a week
- Email: [email protected]
We will endeavor to process all your privacy-related requests as promptly as possible and are committed to providing you with complete assistance.